Returns and exchanges

You have 14 days from delivery to tell us you want to return an order, and a further 14 days to send it back.

Your right to cancel

Under the Consumer Contracts Regulations you may cancel an order within 14 days of receiving it, without giving a reason. Tell us at hello@lowkeydeen.com before sending anything back.

Condition

Caps must come back unworn and unwashed, with any tags still attached. We can reduce a refund if the item has been handled more than was necessary to check it.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the return, including standard outbound delivery cost. Return postage is paid by you unless the item is faulty or we sent the wrong one.

Exchanges

Caps are one size, so exchanges are for a different colour or design. Return the original and place a new order, and we will refund the first once it arrives.

Faulty items

If embroidery is misplaced, thread is pulling, or the cap arrives damaged, send a photograph to hello@lowkeydeen.com. We will replace it or refund it in full, and we will cover return postage.

Made to order

Because each cap is embroidered after you order, we cannot accept returns on items customised beyond the designs listed in the shop. Your statutory rights for faulty goods are unaffected.